Privacy Policy

Introduction

At Mediglo Clinic, we are committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, and share your personal and health-related information in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This policy applies to all patients and visitors who engage with Mediglo services either in person or through digital platforms (website, email, phone, SMS, or social media).

Why and When Your Consent Is Necessary

When you register or receive any service at Mediglo, you provide implied or explicit consent for our medical professionals and administrative team to access and use your personal and health data to:

  • Deliver clinical, cosmetic, or wellness services
  • Communicate with you regarding your treatment or appointments
  • Fulfill legal, billing, or insurance obligations

We will always seek additional consent if your data needs to be used for any unrelated purposes, including marketing or third-party communication.

Why We Collect, Use, Hold, and Share Your Personal Information

We collect and use your personal information to:

  • Provide high-quality, safe, and personalized healthcare and cosmetic treatments
  • Schedule and manage appointments, consultations, and follow-ups
  • Process payments, insurance claims, or reimbursements
  • Maintain treatment records and comply with legal and regulatory obligations
  • Audit and evaluate the effectiveness of services and improve patient care
  • Train staff and conduct internal assessments
  • Send you reminders, health tips, or promotional offers (with your consent)

What Personal Information We Collect

The types of personal and sensitive health data we may collect include:

  • Full name, date of birth, gender
  • Address, phone number, email
  • Medical history and ongoing treatment details
  • Allergies, medications, test reports, and consultation notes
  • Lifestyle and family health history
  • Images taken before/after procedures (with consent)
  • Aadhar card, PAN, or government-issued ID (if required for medical/legal purposes)
  • Payment and billing details

Dealing with Us Anonymously

You may request to engage with us under a pseudonym or anonymously if permitted by law and if it does not interfere with the quality or safety of care provided. However, some services, including prescriptions or clinical procedures, may require verified identification.

How We Collect Your Information

Your personal information is collected through:

  • Initial registration during your first visit or online sign-up
  • Consultations and treatment sessions
  • Diagnostic and referral processes
  • Emails, SMS, website forms, or appointment bookings
  • Third parties, such as:
    • Your referring doctor or specialist
    • Laboratories or diagnostic centers
    • Insurance companies or health fund providers

When and With Whom Do We Share Your Personal Information?

Your data is only shared when necessary and under secure, authorized circumstances, such as:

  • With internal medical staff or external specialists involved in your care
  • With service partners (e.g., lab, pharmacy, IT) under confidentiality agreements
  • When required by law (e.g., court orders, health department regulations)
  • If disclosure is essential to prevent serious health risks or public threats
  • To assist in identifying or locating missing persons
  • For insurance claims, billing, or compliance audits

Your data will not be sold or disclosed to any external entity for non-medical purposes without your explicit written consent.

Use of De-identified Data

For internal research, quality improvement, and public health planning, we may use de-identified and aggregated patient data (i.e., data that cannot personally identify you).

If you wish to opt out of such anonymized data sharing, please inform our Practice Manager in writing.

How We Store and Protect Your Personal Information

Your personal data may be stored in both electronic and limited physical formats (e.g., signed consent forms or imaging films). Mediglo follows strict data protection protocols, including:

  • Secured clinic premises with restricted access
  • Password-protected software and databases
  • Role-based access control for staff
  • Encrypted data backups and secure servers

Accessing and Correcting Your Information

You have the right to access or request corrections to your personal data. To do so:

  • Submit a written request to our Practice Manager.
  • We will respond within 30 business days.
  • A nominal fee may apply for large or archived records.
  • We will verify your identity before releasing data.

If any information is inaccurate, we will take reasonable steps to update it promptly.

Marketing Communications and Opt-Out Rights

Mediglo may occasionally send promotional or educational content via email, SMS, or WhatsApp only if you have provided prior consent.

You can opt out at any time by:

  • Clicking “unsubscribe” in any email
  • Replying with “STOP” to any message
  • Emailing us at hello@mediglo.in with your request

You will still receive necessary communications (e.g., appointment reminders or medical advice).

Website Privacy and Online Data

When you visit mediglo.in, we may collect non-identifiable information such as:

  • IP address
  • Browser type and device
  • Time and date of access
  • Pages visited and duration

We use cookies to enhance user experience and analytics. You may control cookie settings through your browser.

Our website may contain links to third-party platforms. Mediglo is not responsible for the privacy policies of external websites.

Social Media and Third-Party Tools

Our social media presence (Instagram, Facebook, etc.) is governed by those platforms’ privacy terms.

We will not request personal or health data via social media. For secure queries, always contact us via phone, email, or in person.

Data Retention

We retain patient records as per Indian Medical Council and legal guidelines, typically for 7 years after your last visit unless longer retention is required by law.

Policy Review Statement

We review and update this Privacy Policy annually or upon changes in regulation or clinic operations. The latest version will always be available at our reception and on our website.

Contact Us

For data access, correction, withdrawal of consent, or general questions:

  • Address: Sector 51, Gurugram, Haryana, 122003
  • Email: hello@mediglo.in
  • Phone: +91-8130469879